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AT&T Technical Support
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Desktop Software & Services for Small Business
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AT&T Tech Support
AT&T Tech Support Help Pages: What to Know
This is the AT&T Tech Support help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AT&T Tech Support's best customer help page or faq or forum, this is the best entry point according to 13,578 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number ( 📲 +1 856-333-8626 ) which we show above. Sometimes when you dig through the various help topics and volumes on att.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AT&T Tech Support agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting AT&T Tech Support: General Information
Frequently asked questions (FAQs)
1. My caller ID announce (voice announce CID) isn’t easy to understand at times.
Caller ID announce / voice announce CID is a feature on selected models. It will announce the caller’s name and/or phone number, if provided by caller ID. If you are unsure if your model has this feature, check your user’s manual.
If you are not close to the phone when a call comes in, you may not hear or understand the announced name or number. Depending on the complexity of the caller’s name, it may not be pronounced correctly. This is normal and is not a malfunction of your phone. Using the cordless handset, you can turn caller ID announce OFF. You can keep caller ID announce turned ON for either the handset or base, or turn it OFF for both. Consult your user’s manual for details.
2. My telephone product is suddenly acting strange or stopped working altogether. What can I do?
Like many electronic devices, your telephone product could behave erratically or simply lock up. Should this occur, we suggest this simple remedy:
1. Unplug any power supplies connected to your product.
2. Remove any installed batteries or battery packs.
3. Wait 5 minutes.
4. Plug the power supplies into the product.
5. Install the batteries. If your product is a cordless telephone, allow time for the cordless handset(s) to establish a link with the base. You may need to give the battery sufficient time to recharge. Consult your user’s manual for details.
6. Finally, try using your product as you normally would. If problems still persist, visit our frequently asked questions (FAQs) section for additional troubleshooting tips.
3. My answering system plays my greeting to callers but will not record messages. Why?
It is likely you have the Announce Only feature turned on. In Announce Only mode, callers hear your outgoing greeting but cannot leave a message. If you want to receive messages, make sure Announce Only is turned off. For more information on configuring Announce Only and other features of the answering system, please refer to the Answering System Operation section of the User's Manual.
4. I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call), and my phone is not working correctly.
Solution(s)
You need a high speed internet connection; for example, broadband, cable, DSL, Wireless, Wi-Fi, WiMax or FiOS.
Make sure your internet connection is working properly. In most cases, to make and receive calls, your computer must be powered on.
Make sure the software is installed and running for your non-traditional telephone service.
Make sure to plug your USB telephone adapter directly into a dedicated USB port on your computer. Do not plug it into a multi-port USB hub (or splitter) unless it is a powered hub.
In rare instances, the USB port on your computer may not have enough power; in which case, try using a powered USB hub.
If you are using a firewall, it may prevent access to your non-traditional telephone service provider. Contact your service provider or manufacturer of your firewall for technical support.
